Hotel Policies

Check in 15:00 – 22:00 hours

Check out 9:00 – 11:00 hours

(We kindly ask our guests to inform us promptly -from the evening before- regarding their check out time)

Please be aware that our late checkout policy and early check in policy are always depending on our availability.

Late checkout policy:

Our standard checkout time is at 11:00 o’clock.
Late checkout requests are subject to availability.
If availability allows, a late checkout fee would be applied. After 14:00 o’clock, guests will be charged the cost of an additional night.

Early check-in policy:

Our standard check-in time is at 15:00 o’clock.
Early check-in requests are subject to availability.
If availability allows, an early check-in fee would be applied.
For an early arrival before 10.00 a.m., guests will be charged the amount of the previous night.

Reservation Policy:
When booking with Standard Rate, Elaia Luxury Suites requests 50% down payment to confirm the reservation, by charging your credit card on the day of the booking.
Payment of the rest balance is requested 30 days prior to check-in.

With the Non-refundable rate, Elaia Luxury Suites charges your credit card immediately the 100% of the Booking.

To confirm the reservation, in case you do not have a credit card, please use the bank down payment option on the online booking system.

Accepted Credit Cards:

Visa, Euro / MasterCard.

No personal cheques accepted

Cash transactions at our properties cannot exceed EUR 500

Cancellation policy

Cancel 30 days or less before arrival: payment will not be refunded.

Cancel 31 days or more before arrival: full down payment will be refunded

Pets

Pets are not allowed

Smoking

Please note that smoking is not permitted on our properties.

Parties

Parties are not allowed

Children and extra bed policy

All children under 5 years stay on baby cot with an additional charge of 30€ per stay/reservation.

Extra beds are being extra charged by 30€ per night.

Any extra bed or baby cot is on request and has to be confirmed by the hotel.

Cleaning Services

A scheduled Housekeeping Service (full cleaning and change of bed sheets, towels, bathrobes, etc) is provided every 3 nights and for reservations that exceed 4 nights.
Towels or linens requested sooner than the scheduled cleaning are provided at an additional fee.
An extra single-day tidy-up service is subject to availability and can be provided upon request. This is an additional charge, depending on the size of the apartment.

Extra Policies

• Heated pools: maximum temperature 21°C (during winter time). Please note that pool heating is available upon request at an additional charge of 40€ per night (not including days prior to the arrival that are needed to preheat the pool).

• In case guests require to use a private pool of another suite which is not occupied by other guests, this can be provided by an extra charge of 100€ per day.

• Gardens & pools need some maintenance. You may meet our responsible staff once per week between 10:00 – 15:00.

Pool Rules
• Children must not use the pool without an adult resident in attendance.
• Do not apply any lotion/ sun cream on the body before entering the pool.
• Glass containers and other breakable items are not allowed in or around the pool area.
• The entrance of children to the swimming area must remain locked at all times. This is an important safety precaution.
• Use of air mattresses, inner tubes or large objects in the pool is not allowed.
• Noise, such as audio equipment and/or voice levels, must be maintained at a minimum volume.
• Any person with considerable exposed sub-epidermal tissue, open blisters or cuts is strongly advised not to use the pool. Any open wounds may become infected.
• People suspected of having infectious or communicable diseases may not use the pool.
• Do not swim when you are hungry, exhaustive, overheated and for at least an hour after the meal.
• Guests swim at their own risk. Elaia Luxury is not responsible for any loss or damage to any injury, disability or fatality even death arising from whatsoever reasons while exercising or playing in the swimming area.

These rules and regulations are subject to change any time without notice.

Gym Rules
• To ensure a comfortable atmosphere for everyone, please be courteous and respectful of others.
• Returned the dump-belt weight back to their stand when finished training.
• Wipe off gym equipment when finished.
• Don’t drop weights on the gym floor.
• Pick up your towels, water bottles, newspapers etc.
• No food or beverage (except water).
• Please turn off the sauna immediately after its use.
• Please turn off the countercurrent swimming immediately after its use.
• Always take a shower before using the pool.
• Gym Working hours: 7:30-14:30 & 18:00-21:30.
• Children are not allowed to use the sauna. When children use the gym & indoor pool they should be attended by an adult. This is an important safety precaution.
• Glass containers and other breakable items are not allowed in the gym & indoor pool area.
• Any person with considerable exposed sub-epidermal tissue, open blisters or cuts is strongly advised not to use the Gym & indoor Pool area & Sauna. Any open wounds may become infected.
• Guests use the Gym, Sauna & Indoor Pool at their own risk. Elaia Luxury Suites is not responsible for any loss or damage to any injury, disability or fatality even death arising from whatsoever reasons while exercising or playing in the indoor pool area the Gym or the Sauna.

These rules and regulations are subject to change at any time without notice.

DETAILED BOOKING TERMS AND CONDITIONS

Please read these Terms & Conditions carefully as these are legally binding and within the province of the agreement between Elaia Luxury Suites and yourself, as the contractor, determining the rights as well as the obligations of each contracting party.

1. BOOKING

1.1 Our Booking Terms and Conditions and your Booking Form contain all provisions of your booking with Elaia Luxury Suites. This applies equally to the Client and to all guests included in the Booking Form as “Occupants”.

1.2 Your receipt of this Booking Form constitutes our conditional offer for the rental of the Property and for any additional services that you have requested. This offer is subject to our receipt of the Booking Form, duly completed and signed by you when processing the payment of the booking. If we do not receive the completed and signed Registration Form within the check-in process, our conditional offer will expire and your provisional booking will be cancelled.

1.3 Your booking pertains to accommodation in a furnished luxury property with cleaning and any catering or other auxiliary services that you have requested, as mentioned in the current contract.

2. THE PARTIES

Please note that Elaia Luxury Suites is the Owner for the rental of the property, as well as for the Service Provider (any independent provider of services such as catering, chauffeur, etc.) for the services requested.

3. THE PROPERTY

The owner visit and check each property regularly. The information about each property on our website is accurate to the best of our knowledge. We will inform you as soon as possible of any major changes to the property that may render accommodation substantially different to what you have booked. We cannot be held liable for any modifications made to the property without our prior knowledge. Please be aware that we use a fictional name for most of the properties in our portfolio for marketing purposes.

4. PAYMENTS

In order for this offer to become a firm booking, we ask that you follow the Payment Schedule, according to which:

The Initial down payment of 50% of the Total Amount Payable must be in our Bank Account within 1 working day of confirmation of receipt of the duly completed and signed Booking Form by Elaia Luxury Suites. The rest balance must be paid 30 days before the first day of the Rental Period. The Security deposit must be paid at the check-in and will be returned 15 days after the check out of the Rental Period.

If reservation is made within 29 to 0 days before the first day of the Rental Period, payment of the Total Amount Payable must take place immediately in order the booking to be confirmed and the duly completed and signed Booking Form by Elaia Luxury Suites. Payment must be made either by credit card or through an immediate remittance to our Bank Account provided by our Reservation Team.
If payments as specified in the Payment Schedule are not received by their respective due dates, or you do not adhere to any other provision in all Booking Documents, Elaia Luxury Suites reserves the right to immediately terminate this agreement and cancel your booking. You shall be refused access to the Property. In this event, the cancellation policy as per article 7 of this document shall apply.

5. BOOKING CONFIRMATION DETAILS

Once we have received the Total Amount Payable according to the Payment Schedule, you shall receive a Booking Confirmation from Elaia Luxury Suites by e-mail. Please read this confirmation carefully and contact Elaia Luxury Suites immediately if the information contained therein is incorrect or incomplete. Elaia Luxury Suites shall not be obliged to rectify any errors or omissions that are reported more than 24 hours after transmitting the confirmation.

6. REPRESENTATION

You hereby authorize and appoint any company affiliated with Elaia Luxury Suites to act on your behalf and in your name in order to prepare and sign the Short-Term Lease Agreement for the Property with the Owner under the terms included herein and you undertake to hold harmless and indemnify such companies and any officers and/or employees of such companies signing the Short-Term Lease Agreement for the Property with the Owner from any claim arising out of or in connection with the signing of such Short-Term Lease Agreement for the Property.

7. CHANGES & CANCELLATION

7.1 If you wish to make any changes to your confirmed booking, you must notify us in writing as soon as possible and we will try to adjust to the proposed changes, without charging additional charges, if that is feasible, however we cannot guarantee that such requests will be fulfilled. If the above-mentioned changes result in additional cost, you will be informed in writing on the changes and the cost which will be included in our agreement, while article 4 of the present will apply concerning the payment of the additional cost.

7.2 If you wish to cancel your booking, you must inform us immediately in writing. The following cancellation policy shall apply, in the event that a replacement booking does not materialize:

Cancellation by You up to 4 weeks prior to first day of Rental Period: 50% shall be refunded.

Cancellation by You less than 4 weeks prior to first day of Rental Period: no refund will be made.

7.3 If canceled up to 31 days prior to arrival no fees apply.
If canceled less than 4 weeks prior to arrival, 100% of the total stay will be charged.

If canceled less than 4 weeks prior to arrival due to force majeure, 100% of the total stay will be charged and the accommodation can be provided within the next 365 days.

In case of a no-show, 100% of the total reservation amount will be charged as a cancellation fee.

7.4 If booking is made by a non-refundable rate, Cancellation is impossible.

Safety Deposit of 500€ should be paid on the check-in and will be returned after the checkout.