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Terms & Conditions

Hotel Policies

Check in 14:00 – 22:00 hours
Check out 9:00 – 12:00 hours
(We kindly ask our guests to inform us promptly -from the evening before- regarding their check out time).

Reservation Policy
Elaia Luxury Suites requests 50% deposit to confirm reservation by pre-authorizing credit cards the day of the booking. Two days afterwards the deposit will be withheld.
Payment of the rest balance is requested by the check in.
To confirm the reservation, in case you do not have a credit card, please use the bank deposit option on the online booking system.

Accepted Credit Cards : Visa, Euro / MasterCard.
No personal cheques accepted
Cash transactions at our properties cannot exceed EUR 500

Cancellation policy
Cancel 30 days or more before arrival : NO Penalty.
29 – 1 days before arrival : the 100% of the stay will be charged.

Pets
Pets are not allowed

Smoking
Please note that smoking is not permitted on our properties.

Children and extra bed policy
All children under 4 years stay for free on baby cot or extra bed.
Extra beds are being extra charged by 30€ per night
Any extra bed or baby cot is on request and has to be confirmed by the hotel.

Extra Policies
Heated pools: maximum temperature 23°C (during winter time).
Please ask us about the extra fees for the heating of the pools.
Gardens & pools need some maintenance. You may meet our responsible stuff each Wednesday or Tuesday between 10:00 – 15:00

Pool Rules
√ Children must not use the pool without an adult resident in attendance.
√ Do not apply any lotion/ sun cream on the body before entering the pool.
√ Glass containers and other breakable items are not allowed in or around the pool area.
√ The entrance of children to the swimming area must remain locked at all times. This is an important safety precaution.
√ Use of air mattresses, inner tubes or large objects in the pool is not allowed.
√ Noise, such as audio equipment and/or voice levels, must be maintained at a minimum volume.
√ Any person with considerable exposed sub-epidermal tissue, open blisters or cuts is strongly advised not to use the pool. Any open wounds may become infected.
√ People suspected of having infectious or communicable diseases may not use the pool.
√ Do not swim when you are hungry, exhaustive, overheated and for at least an hour after the meal.
√ Guests swim at their own risk. Elaia Luxury is not responsible for any loss or damage to any injury, disability or fatality even death arising from whatsoever reasons while exercising or playing in the swimming area.

These rules and regulations are subject to change any time without notice.

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